How to Get Support from BricksFly

Need help with BricksFly or facing an issue while using the plugin? This documentation explains how to contact the BricksFly support team and submit a support ticket correctly.

Follow the steps below to get the support you need. 

Step 1: Visit the BricksFly Support Page

1. First, visit the official BricksFly website and open the Support page.

2. From there, scroll down to the footer and click Support under the Get Support column.

3. Then, click Submit a Ticket to access the support form and select the product related to your issue.

4. For example, select BricksFly from the list.

Step 2: Enter Your Information and Describe the Issue

Enter the required information, including your license key, email address, password, and name.

Next, add a clear subject that briefly explains the issue. You can also include your website URL or the specific page URL where the problem occurs.

In the Description field, explain the issue clearly and include relevant details, such as:

• The problem you are experiencing
• The BricksFly Element or feature you are using
• When the issue started
• Any error messages you received
• Screenshots or screen recordings, if available

Providing complete and accurate information helps the support team understand and resolve the issue more quickly.

Step 3: Submit the Support Ticket

Review the information you entered and make sure all required fields are complete.

Once everything is ready, click the Submit Ticket button. Your ticket will be sent to the BricksFly support team for review.

The support team will check your request and respond as soon as possible.